Refund Policy

The short version

A completed purchase is generally final, because what you bought is delivered immediately and cannot be un-delivered. But we would rather refund you than argue, so the exceptions below are deliberately wide.

We refund in full when

Your listing never went live because of a fault on our side; you were charged twice for the same round; the site was down for the majority of the time you held the position; or you were charged after your reservation had already lapsed.

We do not refund when

Somebody took the position from you sooner than you hoped — the duration is explicitly not what you bought; you decided afterwards that you paid too much, when the price was visible before you committed; or your listing was removed for breaching the content rules in the terms.

Buyer's remorse, within one hour

If you change your mind within one hour of buying and nobody has taken the position from you yet, ask and we will refund you and reopen the round at the price it was at. We will not do this repeatedly for the same buyer.

How to ask

Use the contact page with the email address on your receipt and the round number. Refunds go back to the original card and typically take five to ten business days to appear.

Statutory rights

Nothing here limits any refund or cancellation right you have under the consumer law of your own country.